Serapis Knowledge Solutions Private Limited (herein called as SERAPIS or Us, We, Our) is a knowledge organisation purported to help our customer organisations gain knowledge, insights, acquire skills, assess, mentor, coach, train, consult, counsel, handhold necessary to improve their performance and / or achieve their intended goal(s).

At SERAPIS, we take care to protect the privacy of visitors to www.Serapiz.com (our "Website"). We have taken steps to safeguard the confidentiality of information which identifies you against unauthorised access, amendment or deletion and to ensure access is only granted to appropriate persons and only to the extent necessary. This Data Protection & Privacy Policy covers our treatment of the personal information collected on our Website and contains types of information that is collected and recorded by SERAPIS and how we use it.

If you have additional questions or require more information about our Data Protection & Privacy Policy, do not hesitate to contact us.

This Data Protection & Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in SERAPIS. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website or programmes or applications, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, location, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, institution name, address, email address and telephone number.

Information sharing and disclosure

Data privacy and secrecy are of paramount importance to every individual and organisation and we are equally concerned about the same. We DO NOT SELL your personal information to anyone for any purpose, be it target marketing or promotional communication, etc.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and our services
• Improve, personalise, and expand our website and the service offering
• Understand and analyse how you use our website and the services you explore
• Develop new solutions, services, features, improve the functionality and UX of the website
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails related to your requests, feedback, submission, subscription, activity snapshot, profile security and new features of our website
• Send you emails about enhanced features that match with your profile
• Detect and prevent fraud

Logging into SERAPIS website and cookies

When you log into our website using any means of registration / subscription / content download authentication, captcha verification, etc., our server will issue a cookie to your computer. Cookies are required for logging into the Website. By logging out of the Website, the cookie will be removed from your browser. The purpose of the cookie is to identify you as an authorised user which will allow you to access certain areas of the Website (e.g. Whitepapers, Case Studies, Presentation, etc.) and enable you to use enhanced functionality as advised under respective modules. These cookies contain a unique ID so that we can identify you and provide you with a customised user interface. The cookies do not contain any personal information.

Log Files

SERAPIS follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, SERAPIS uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.

You have the opportunity to configure your browser to accept/reject cookies or to notify you when a cookie was issued. Rejecting cookies, however, means that certain personalised services on the Website cannot be provided to you.

Please obtain help from your system administrator for more information on how to disable and delete cookies.

For more general information on cookies, please read What Are Cookies" from Cookie Consent

Advertising Partners Privacy Policies

As a business productivity suit solution provider, we do not support or encourage or solicit advertisements on our website or apps. Should this policy change in principle, we shall elaborate this session.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. Our website is free from abuse, racism, discrimination, hate politics, violence and pornography. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

SERAPIS does not knowingly collect any Personal Identifiable Information from children. However, such data may be acquired (as users) from their activities on our website for better service delivery. This does not identify the user by sex or age or race or any sort of distinguishable characteristic. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Synopsis

1. User has every right to privacy and access to the personal data created or stored by the user in SERAPIS.

2. SERAPIS services facilitate the users gain formal and informal knowledge and skill through training, assessment, consulting, research and digital solutions in the field of productivity, profitability, reliability, sustainability and many more as they may choose or seek.

3. SERAPIS stores the user data for the purpose and period defined below:

4. Serapis Website does not share any user data to any third party. However, should it be required by the law of the land or by any investigation or law enforcement agency, user data shall be shared for the defined purpose and time period.

5. Internally, we may also analyse the website visit statistics and user behavioural pattern to enhance their experience through integration and feature upgrades. This in no way invades privacy or breach security.

Contact us

For any concerns or clarifications regarding Data Protection Policy, feel free to contact us using the Contact us Form at www.serapiz.com

Version 1.0; Last updated on October 27, 2022

Amendment History:

Date: 27/Oct/2022   Version: V1.0   Release Notes: Data Protection & Privacy Policy published